Policy
Return Policy
We are happy to offer Our Exchange policy
For Saudi Arabia.
If you are not 100% satisfied with the purchase, you can Return it within
100 Days for all orders except ( sale and special offers ) they must be returedn within 7 days of reciving th order
After your order is back to our warehouse we will refund you accordingly in 30 days
- Ordered with ( Visa , Mada , Mastercard, apple pay )
refund will be to the same account used in the payment , after deducting 20sr return shipping fee
Or refund will be to your Saksooka store wallet ( free of chagres ) !
- Ordered with ( Tabby , Postpay )
refund will be throught the installment company , after deducting 20sr return shipping fee + 5% installment fee
Or refund will be to your Saksooka store wallet ( free of chagres ) !
- Ordered with ( Cash on delivery )
refund will be to your Bank account , after deducting 20sr return shipping fee + 29sr return process fee
Or refund will be to your Saksooka store wallet ( free of chagres ) !
- Ordered with ( Store points )
refund will be to your Saksooka store points
*COD fees + shipping fees paid in the order are not refundable
For ( Qatar - Bahrain - Kuwait - UAE - Oman - Iraq )
If you are not 100% satisfied with the purchase, you can Return it within
100 Days for all orders except ( sale and special offers ) they must be returned within 7 days of reciving th order
After your order is back to our warehouse we will refund you accordingly in 30 days
- Ordered with ( Visa , Mada , Mastercard, apple pay )
refund will be to the same account used in the payment excluding shipping fees
- Ordered with ( Tabby , Postpay )
refund will be throught the installment company excluding shipping fees + 5% installment fee
- Ordered with ( Store points )
refund will be to your Saksooka store points after deducting 79sr for each item returned "shipping Fee"
***customers must ship order to our wearhouse location on his own liability , we are not responsiable fro any underlivred shipemtns ,
please make sure you ship your order to the correct address ( contact us on our whats app to get the address details )
*** shipping fees paid in the order are not refundable
Important regulations
Return must be within dates as above,
We can’t grantee size availability
When order is received in our warehouse we will issue store points within 7 working days
Return process might take up to 30 days
a 20sr. shipping return fees is applicable for saudi , and 79sr for golf countris for each itme, damaged goods will be exchanged for free
Order must be in original packing , new, unused and in its original statues with all labels intact
some of our products have no-return no-exchange policy.
(perfumes – underwear – socks – shoe polish and shoes insoles)
if your order is on special offer or sale and it is finished, we will not be able to provide the offer to you anymore ,
Special offer and sales must be returned in full qty as purchased . and partial return or exchange is not accepted !
COD fee + Shipping fee is non returnable
* in case of not receiving your paid orders ( mada - visa - apple pay ) we will charge you 39.sr shipping fee and return the remaining to your bank account
* in case of not receiving your paid orders ( Tabby - postpay ) we will charge you a 20.sr shipping fee and return the remaining to your saksooka account
if you rowuld like to reutrn an itme on ( offers / sales ) you must returen the whole offer , for example if you want to return buy one get one free you must returen the whole itmes not jsut one item !
if customer want to transfear store credit to his bank account a fee of 49sr will be applied along with returen fees and only if the request was made in 3 days from the day moeny was trasfeared to the saksooka wallet , if more than 3 days request will be denidned and moeny will stay in the customer wallet
*store credits expire in the end of each year on 31/12 and and you will not be able to use it again .
Cant find what you are looking for ?
Contact us Directly
